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- I oversaw the end-to-end management and governance of Solutions Engineering and Build processes, serving as a key advisor for process improvement and best practices. I focused on optimizing performance metrics, maintaining detailed process documentation, and implementing quality standards to achieve a more efficient and effective operation. I actively engaged with stakeholders and resolved process issues, while facilitating smooth communication for any changes in the Solutions Engineering and Build processes.
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- Direct a multifaceted team overseeing market research, surveys, and call center operations targeting both customer and competitor landscapes. Act as a liaison between Quality and Sales divisions to enhance product reliability and accuracy. Conduct in-depth financial and demand forecasts, presenting key insights to executive leadership on a weekly basis. Champion continuous enhancements in reporting, survey administration, and call center efficiency, while also realizing cost savings. Articulate a forward-thinking vision for the technical services department and innovate new product offerings. Partner with the Director of Quality to prioritize customer satisfaction and product excellence. Engage daily with the founder and CEO while reporting to senior-level management.
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