Southern California Edison
January 2015 -
Enterprise Digital Technology Architect
Build a holistic view of the current and future state architecture for digital solutions that links domain architectures to business capabilities and processes for SCE using multiple architectural models and views building SCE’s strategy, technology road map, and product management direction for over 500 properties with an annual budget of $30M.
- 40%+ Mobile Traffic
- 200K+ Followers on Social
- 2M+ Monthly Active Users
- 3.75M+ Transactions a Month
Southern California Edison
January 2017 -
Enterprise Automation Technology Architect
Build a holistic view of the current and future state architecture for automation solutions that links domain architectures to business capabilities and processes for SCE using multiple architectural models and views building SCE’s strategy, technology road map, and product management direction for automation solutions.
- 181K+ hours saved annually
- 40+ process automated
- 25+ bots deployed
- $6.5 Million in annual costs avoided
Southern California Edison
August 2013 -
January 2015
Enterprise Mobile Technology Architecture
Build a holistic view of the current and future state architecture for mobile solutions that links domain architectures to business capabilities and processes for SCE using multiple architectural models and views building SCE’s strategy, technology road map, and product management direction for mobile solutions.
- $400K annual savings by moving off Blackberry Enterprise Server
- Increased BYOD enrollment while changing company standard from BlackBerry to iPhone
- Replaced 60+ legacy apps by developing a mobile architectural framework
- Represented SCE’s mobile interests on the Utility Information Technology Benchmark (UNITE) group.
- Wrote Personal Computing Device Policy to address risks, audit findings, and increase BYOD enrollment
Southern California Edison
January 2010 -
January 2015
Senior Strategic Solution Architect - Digital eCommerce
Technical team lead and single-point of contact for technical accountability on SCE's eCommerce channel from project concept through completion.
- 50% cost savings on SCE’s first mobile app for iOS and Android
- $12M savings on SCE.com rebranding project’s costs using agile methodologies focusing on expected outcomes
- Seat on IBM’s Digital Experience Customer Advisory Council
- 20 index point increase in user satisfaction through a mobile first strategy
- Developed technology portion of business case for capital program - $70M
- 40% increase in self-service transactions
- 10 x increase in mobile page views to +40% of site traffic
- 75% increase for turn on/off service and 75% decrease in manual order processing
- Represented SCE’s digital and ecommerce interests on the Utility Information Technology Benchmark (UNITE) group.
Southern California Edison
January 2005 -
July 2012
Practice Lead (Collaboration, Usabilty, NetWeaver/Portal, NET)
Organize and lead architecture, engineering, and design communities of practices focused on Collaboration, Usability, NetWeaver/Portal, and Microsoft .NET technologies.
- Found Usability Community of Practice
- Developed and presented collaboration model focusing on measuring maturity, usage, and best practices to CIO
- Integrated Microsoft .NET, J2EE, and SAP Portal Coding Standards as NetWeaver/Portal CoP Lead
- Wrote encryption block for the SCE standard code base as member of SCE’s Microsoft .NET center of practice
Southern California Edison
June 2006 -
January 2010
Senior SAP Portal Integration Engineer
Lead SAP Portal engineer serving as SME on SCE’s ERP Program focusing on HCM and EAM.
- 150 legacy business applications decommissioned
- Designed and oversaw development of Edison International (EIX) level data center routing with stakeholders from Edison International companies and SCE
- Represented SCE at NetWeaver Portal/BI Conference by speaking about SCE’s SOA integration practices
Southern California Edison
September 2004 -
June 2006
Senior Web Applicaiton Developer
Senior Web Application Developer responsible for developing and maintaining SCE’s enterprise websites.
- Received awards from Web Marketing Association and The American Business Awards for work done on Edison.com website
- Design and develop corporate intranet rebranding to align with upcoming SAP Portal organizational change management efforts
- Represented SCE annually as judge in Cal Poly CIS ITC web design competition
The One Ring: Tolkien Online
April 1999 -
January 2005
Founder
Founded and managed the most popular website dedicated to the works of J.R.R. Tolkien and the Lord of the Rings.
- Recognized in leading periodicals such as Los Angeles Times, CNN, and The Guardian UK
- Interviewed and featured in Wired Magazine September 2001 Issue
- Ranked as a top 10,000 website by Alexa
The Dohring Company
February 1994 -
May 1999
Director of Technical Services
Lead a team of managers responsible for the creation customer and competitor customer market research studies, surveys, and call center operations. Improve market research reports using feedback from Quality and Sales Directors. Coordinate communications between Sales and Quality departments as it relates to product reliability and accuracy. Forecast financial outlook and customer demand using data from operations and report to company executives weekly. Ensure continuous improvements and cost reduction of all processes in report writing, survey generation, and improve call efficiency and quality. Develop long-term vision for technical services department. Create new product offerings. Collaborate with Director of Quality to ensuring customer satisfaction and the delivery of a quality product. Work daily with founder and CEO. Report to senior executives.
- Successfully lead company upgrade from Microsoft Word for DOS 5.1 to Windows 95 and Microsoft Office 95
- Developed new product/ market research report integrating geospatial data with survey results using Microsoft Word and MapInfo
- Increased overall productivity by 24% without increasing staff by focusing on processes improvements, training, and software tools
Costal Connection
June 1992 -
February 1994
Database Administrator
Responsible for routine development, operations, and maintenance of databases.