Resume

I provide strategic architecture leadership for SCE’s AI and software portfolios, shaping strategy, roadmaps, standards, and frameworks for 500+ enterprise products.

• Built and executed an enterprise AI strategy, enabling cross-functional adoption and measurable business outcomes.
• Partnered with Legal, Information Governance, the AI CoE, and industry groups to establish AI governance frameworks and coding standards.
• Designed a desktop automation framework that deployed 300+ virtual employees.
• Pioneered LLM-enabled AIOps patterns for telemetry analysis, incident correlation, and response.
• Served as architect and process owner for SCE’s first sanctioned business-partner development program since 1997.

I oversee end-to-end management and governance of Solutions Engineering and Build processes, serving as a key advisor for process improvement and best practices.

• Extended source control from compliance-focused products to all company offerings.
• Led DevOps strategy implementation to improve collaboration and accelerate time-to-market.
• Promoted Agile methods to create a more collaborative and adaptive engineering culture.
• Used Lean Six Sigma practices and quarterly Kaizens to reduce waste.
• Established coding standards and secure coding practices across development teams.

I served as technical team lead and single point of technical accountability for SCE’s eCommerce channel.

• Reduced third-party vendor costs by 50% to deliver SCE’s first mobile app for iPhone and Android.
• Cut SCE.com rebranding project costs from $13MM to under $1MM using agile methods.
• Increased user satisfaction ratings by 20 index points through a mobile-first strategy.
• Supported business case development for $70MM and $25MM capital programs.
• Drove a 40% increase in self-service transaction growth.
• Improved turn-on/off service transactions by 75% while reducing manual order processing by 70%.

I served as a senior leader overseeing SAP Portal and Web Development teams, with combined responsibility for more than 40 professionals.

• Led a team of 10+ SAP Portal developers focused on SAP HCM and EAM.
• Acted as Practice Lead for a community of 30+ web developers.
• Orchestrated decommissioning of 150 legacy business applications.
• Engineered a data center routing solution at the Edison International level.
• Led corporate intranet and Edison.com rebranding work recognized by the Web Marketing Association and The American Business Awards.
• Presented SCE’s SOA integration practices at the NetWeaver Portal/BI Conference.

I founded and operated a leading website dedicated to J.R.R. Tolkien and The Lord of the Rings.

• Earned media coverage from the Los Angeles Times, CNN, and The Guardian UK.
• Was featured in an extensive interview in the September 2001 issue of Wired Magazine.
• Achieved a top 10,000 ranking on Alexa, reflecting the site’s reach and niche authority.

I directed a team overseeing market research, surveys, and call center operations across customer and competitor research landscapes.

• Led the transition from Microsoft Word for DOS 5.1 to Windows 95 and Microsoft Office 95.
• Created a product and market research report by combining geospatial data and survey findings with Microsoft Word and MapInfo.
• Increased team productivity by 24% without increasing headcount.

Updated SCE’s corporate intranet with new branding, templates, menuing systems, AJAX, RSS, and improvements to the employee directory and paging system.

• Developed a refreshed home page and seven templates using the Building the Future branding.
• Integrated HTML, XML, RSS, AJAX, and Perl with Netscape Web Server and Sybase database technologies.
• Implemented an AJAX RSS reader, portlet-style content wells, and upgrades to two heavily used internal applications.

Redesigned Edison International’s public corporate website with Corporate Communications, Investor Relations, and an external design firm.

• Modernized Edison International’s web presence while preserving the company’s history as a California utility service provider.
• Overhauled the site’s content structure and backend CMS across five servers with distinct domains and assets.
• Used ASP, MSSQL, Microsoft Site Server, Windows 2003, HTML, RSS, Flash, XML, and JavaScript on a project recognized with three awards.

Integrated internal web platforms into a unified corporate portal connected to the corporate directory and Factiva news/reporting capabilities.

• Spearheaded integration of internal web platforms into a unified corporate portal.
• Adapted the project through vendor and ERP strategy shifts while preserving alignment with organizational technology standards.
• Worked with Plumtree, C#, B.NET, and J2EE on a portal that reached 500 users at its peak.

Created a corporate portal that consolidated internal websites and prior portal initiatives, with SAP integration as the core architectural requirement.

• Initiated a consolidation effort for internal websites and legacy portal initiatives.
• Used SAP Portal, Java, XHTMLB, and HTMLB to build a cohesive portal.
• Ensured the project met its primary business objective of integrating cleanly with SAP systems.

Led web portal architecture for SCE’s Edison SmartConnect project, supporting installation of more than 5 million smart meters across a 50,000-square-mile service territory.

• Led web portal architecture for SCE’s $1.6 billion SmartConnect project.
• Enabled real-time electricity tracking and two-way communication for residential and small-business customers.
• Directed web technology integration using HTML, Flash, XML, and JavaScript.
• Improved customer experience for energy management and service transfers.