Humans as Exception Handlers – Jon Udell

Source: Beyond Interactive Voice Response

Human beings are the exception handlers in all workflows.

{"name"=>"Jon Udell", "avatar"=>nil, "url"=>"https://en.wikipedia.org/wiki/Jon_Udell"} • jon udellworkflowsexception handlingautomationtechnologyhuman rolesystems

Human beings are the exception handlers in all workflows.

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